Author: Pujan Khamkar

In today’s digital-first world, businesses face the challenge of meeting rising customer expectations. Customers no longer want to wait for support, they expect fast, proactive, and personalized communication. Companies that respond only when issues arise are already behind. To stay competitive, businesses must move beyond reactive support and embrace a forward-thinking strategy: automating outbound communication…

Artificial intelligence (AI) agents are transforming how businesses operate by bringing automation, intelligence, and speed to various functions such as sales, support, marketing, and operations. However, an AI agent is only as powerful as its ability to connect with your existing systems. Without proper integration into your business stack, your AI remains isolated, unable to…

This is the time when customer service is increasingly powered by artificial intelligence, and building AI agents that resonate with users isn’t just about functionality, it’s about personality. Creating a compelling, on-brand AI persona can significantly boost customer satisfaction, trust, and engagement for SaaS companies offering AI-powered customer agents. This guide walks you through the…

Artificial Intelligence (AI) has become a cornerstone in transforming customer service across industries. From automating simple queries to handling complex conversations, AI agent platforms are empowering businesses to deliver faster, smarter, and more scalable support. But with an expanding market of AI agent solutions, how do you decide which platform is best for your business?…

As AI agents increasingly become part of workflows across industries, the backbone of their effectiveness is a well-designed knowledge base (KB). Whether you’re building a chatbot, virtual assistant, or an autonomous AI system, the depth, structure, and accessibility of the knowledge base will directly influence the quality of responses and decision-making capabilities. This guide explores…

Evolution of Voice Technology Voice technology has come a long way from the robotic voices of early IVR (Interactive Voice Response) systems. The roots of voice interaction date back to the 1950s, with Bell Labs’ “Audrey” system capable of recognizing digits spoken by a single voice. Fast forward to the 1990s, and voice recognition became…

Introduction to AI Customer Service Evolution In just a few short years, artificial intelligence has reshaped how companies engage with their customers. From chatbots to virtual assistants, AI-powered tools are no longer seen as futuristic, they’re foundational to modern customer service strategies. What began as simple automation of FAQs has now evolved into intelligent, adaptive…

Introduction: The Evolution of Customer Communication Customer communication has come a long way. In the past, businesses communicated through phone calls, printed catalogs, and in-person visits. Today, the landscape is entirely different. Customers reach brands via email, social media, live chat, messaging apps, and even voice-activated devices, and they expect instant, consistent responses across all…

The Current State of AI in Customer Service AI has dramatically changed how businesses interact with customers. From 24/7 support chatbots to intelligent routing systems and predictive customer behavior models, artificial intelligence is reshaping customer service at every level. In 2025, AI systems can: Handle Tier-1 support tickets with high accuracy Understand sentiment and adjust…