Author: Pujan Khamkar

Introduction: The Evolution of Customer Communication Customer communication has come a long way. In the past, businesses communicated through phone calls, printed catalogs, and in-person visits. Today, the landscape is entirely different. Customers reach brands via email, social media, live chat, messaging apps, and even voice-activated devices, and they expect instant, consistent responses across all…

The Current State of AI in Customer Service AI has dramatically changed how businesses interact with customers. From 24/7 support chatbots to intelligent routing systems and predictive customer behavior models, artificial intelligence is reshaping customer service at every level. In 2025, AI systems can: Handle Tier-1 support tickets with high accuracy Understand sentiment and adjust…

Introduction to AI in Business Communication In 2025, artificial intelligence has become a central force in shaping how businesses communicate. From automating routine tasks to providing deep insights into customer behavior, AI isn’t just a tool, it’s a strategic partner. Business communication, once defined by long email chains and scheduled meetings, has evolved into a…

Introduction Customer expectations in 2025 are higher than ever. People want fast, accurate, and personalized service that feels human. This is where Conversational AI shines. Conversational AI refers to technology that allows machines to understand, process, and respond to human language naturally and contextually. It powers tools like smart chatbots, virtual assistants, and voice bots…